ServiceNow TSM & TSOM Developer

Philadelphia, PA
Contracted
Experienced

Overview

Inabia is seeking an experienced an onsite 5-days per week ServiceNow TSM & TSOM Developer to design, develop, and implement enterprise-grade solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM). This is a fully onsite role based in Philadelphia, PA, requiring deep hands-on expertise in ServiceNow telecom modules, workflow automation, service orchestration, and OSS/BSS integrations. The successful candidate will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable solutions that elevate service assurance, order fulfillment, network operations, and overall customer experience.

Responsibilities

  • Design, develop, configure, and customize ServiceNow applications with a primary focus on TSM and TSOM modules.
  • Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs.
  • Create reusable components and custom ServiceNow applications as needed.
  • Configure and customize ServiceNow TSM applications to support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes.
  • Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning.
  • Configure telecom products, service offerings, and customer service workflows.
  • Implement TSOM capabilities for network operations and service assurance.
  • Configure service topology and dependency mapping.
  • Support event correlation, incident management, alarm management, and root cause analysis.
  • Develop automated remediation workflows for telecom incidents and outages.
  • Support telecom network inventory management and operational dashboards.
  • Develop REST and SOAP integrations with OSS/BSS systems.
  • Integrate ServiceNow with network monitoring tools including SolarWinds, Splunk, Dynatrace, AppDynamics, and Cisco DNA Center.
  • Develop integrations with CMDB, Discovery, Event Management, and external telecom applications.
  • Configure IntegrationHub and MID Server components.
  • Configure and maintain CMDB data models; support Discovery and Service Mapping implementations.
  • Ensure accurate CI relationships and telecom service mapping while maintaining CMDB health and data quality.
  • Develop workflows using Flow Designer to automate telecom operational processes, including orchestration, approval workflows, automated provisioning, and ticket routing.
  • Participate in Agile ceremonies, perform code reviews, and ensure adherence to ServiceNow development standards.
  • Mentor junior developers as needed.
  • Prepare technical design documents, maintain configuration documentation, and support release management activities.

Key Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 5+ years of hands-on ServiceNow development experience.
  • 2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations.
  • Recent project experience in the Telecom industry (required).
  • Strong JavaScript development skills.
  • Experience with ServiceNow Flow Designer and IntegrationHub.
  • Strong understanding of ServiceNow platform architecture and best practices.
  • Experience with CMDB, Discovery, and Service Mapping.
  • Solid knowledge of telecom service lifecycle management.
  • Experience working in Agile/Scrum environments.

Preferred Qualifications

  • ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.
  • Hands-on experience integrating with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center.
  • Experience with OSS/BSS system architectures and integrations.
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*