Technical Program Manager ( Order to cash )
Redmond, WA
Contracted
Experienced
Overview
Required Experience & Skills
Preferred Qualifications
We are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global, enterprise-scale programs supporting a subscription-based connectivity platform.
This role owns the end-to-end customer and revenue lifecycle, including service activation, billing, invoicing, payments, and subscription management, while ensuring high-quality delivery through rigorous QA practices.
You will lead a portfolio of complex, multi-region programs, building capabilities from 0 → 1, and establishing scalable systems, processes, and quality engineering frameworks that ensure accuracy, reliability, and performance at scale.
Key Responsibilities
Own a portfolio of O2C programs across subscription-based service delivery, including:
Customer onboarding & service activation
Subscription lifecycle management (upgrades, renewals, plan changes)
Billing, invoicing, and payments
Drive end-to-end program execution from 0 → 1, including process design, system implementation, and scaling
Define, lead, and enforce QA Test Engineering strategy, including:
Test planning and test case development
Integration, system, and regression testing
UAT coordination and execution
Defect triage, root cause analysis, and resolution tracking
Partner with Engineering and QA teams to ensure robust, scalable, and high-quality system delivery
Drive adoption of test automation, quality metrics, and release validation frameworks
Lead global / multi-region rollouts, ensuring compliance with regional, financial, and regulatory requirements
Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
Establish program governance, KPIs, SLAs, and quality benchmarks across initiatives
Manage cross-program dependencies, risks, and timelines across distributed teams
Facilitate alignment across Product, Engineering, Finance, Operations, Compliance, and Customer Experience teams
Drive continuous improvement in billing accuracy, system reliability, and customer experience
Required Experience & Skills
10+ years of Program, Product, or Engineering Management experience in enterprise environments
Strong background in QA Test Engineering, including:
Test strategy, test planning, and execution
UAT leadership and validation frameworks
Defect management and release quality governance
Deep expertise in Order-to-Cash (O2C), including:
Subscription billing & invoicing
Payments and revenue lifecycle
Customer onboarding and service provisioning
Proven experience building and scaling programs from 0 → 1
Experience owning multi-program portfolios with complex dependencies
Experience delivering global / multi-region programs
Strong understanding of:
High-volume transactional systems
Usage-based or subscription billing models
Taxation (sales tax, VAT, GST) and compliance requirements
Experience with test automation frameworks and QA tools
Proficiency with Jira, Agile methodologies, and backlog management
Strong stakeholder management across executive, business, and technical teams
Proven ability to drive accountability, ownership, and measurable outcomes
Preferred Qualifications
Experience with:
Subscription billing platforms (Zuora, Chargebee, Recurly)
Payment systems (Stripe, Adyen, Braintree)
ERP systems (Oracle, SAP)
Experience in connectivity, telecom, or infrastructure-based service environments
Exposure to:
Service provisioning and activation systems
Usage-based billing and metering platforms
Background in building or scaling QA automation frameworks (Selenium, Cypress, API testing tools, etc.)
Leadership Traits (What Success Looks Like)
Apply for this position
Required*