Network Support Engineer-Broadband

Redmond, WA
Contracted
Experienced

Role: L2/L3 Network Technical Support Engineer – Broadband

Location: Redmond, WA (Onsite 5 days per week)

Client: Accenture/Amazon

Work Authorization: U.S. Citizen (USC) or Green Card (GC) holders only

Requirement Type: Contractual

Contract Long term contact

Job Description:

Role Overview

We are looking for an experienced L2/L3 Network Technical Support Engineer to provide post launch technical support for a broadband service provider’s network and services. The role will be responsible for diagnosing and resolving complex network issues across broadband access,

IP, transport, and service layers.

The ideal candidate is a hands-on network engineer who can dig deep into network incidents, isolate the specific fault domain, analyze network behavior and traffic, identify root causes, and drive issues through to resolution. This role requires strong troubleshooting skills and the ability to work across multiple network domains, including access, aggregation, routing, IP services,

and customer connectivity. The engineer will work closely with NOC, network engineering, operations, architecture, service assurance, vendors, and other technical teams to resolve production issues and improve network stability after launch

Required Technical Skills

  • Strong hands-on experience troubleshooting Layer 2 and Layer 3 networks in a production environment.
  • Strong understanding of TCP/IP, Ethernet, VLANs, ARP, DHCP, DNS, IPv4/IPv6, routing, and IP connectivity.
  • Experience troubleshooting routing protocols such as BGP and OSPF/IS-IS.
  • Experience with VRFs, routing policies, NAT/CGNAT, QoS, and IP service delivery.
  • Ability to use network device CLI to investigate configuration and operational state.
  • Strong understanding of packet flows and ability to trace a problem hop-by-hop through the network.
  • Experience using packet capture and analysis tools such as Wireshark/tcpdump.
  • Experience interpreting network monitoring data, logs, alarms, interface counters, routing tables, and telemetry.
  • Ability to distinguish between customer/device issues, access-network issues, transport issues, IP/routing issues, and application/service issues.
  • Strong analytical and problem-solving skills with the ability to work from symptoms to root cause.

Broadband Experience

Experience in a broadband service provider environment is strongly preferred, including exposure to technologies such as

  • Fiber/FTTH broadband
  • PON technologies such as GPON/XGS-PON
  • OLT/ONT
  • Broadband access and aggregation networks
  • BNG/BRAS
  • DHCP and IP address management
  • RADIUS/AAA
  • CGNAT
  • Broadband subscriber management
  • VLAN/QinQ
  • MPLS/Segment Routing, where applicable
  • IPv6 and dual-stack broadband
  • DNS
  • Network monitoring and service assurance platforms

Desired Experience

  • 5+ years of experience in network engineering, network operations, or technical support.
  • Experience supporting large-scale production IP/broadband networks.
  • Experience working in a 24x7 operational environment and supporting critical incidents.
  • Experience troubleshooting multi-vendor network environments.
  • Experience with network automation or scripting using Python, Ansible, or similar technologies is a plus.
  • Experience with network telemetry, observability, and service assurance platforms is a plus.
  • Relevant networking certifications such as CCNA/CCNP, JNCIA/JNCIP, or equivalent practical experience are desirable.

The role requires someone who does not stop at identifying that "the network is down" or escalating the ticket, but can investigate the underlying network behavior and identify the specific technical failure.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*