Inabia Software & Consulting Inc.

Care Technical Manager (CaTM)

Remote - Full Time

Job Description & Skill Requirement:

Mandatory skill: NCS - Nokia Container Services

Technical Skills:

  • Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
  • Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
  • Cloud Infrastructure (Telco, Distributed, Edge Clouds)
  • Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.
  • Networking: L2/L3 Switches, Routers, Firewalls
  • Servers & Storages: Airframe, HPE, Dell, EMC
  • Monitoring solutions (Prometheus, Grafana, Thanos)
  • DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD
  • Cloud MoO processes and ticketing system (Salesforce)

Additional Requirements:

  • Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.
  • Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
  • Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
  • Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
  • Project Management: Knowledge of project management principles and methodologies.
  • Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)
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