ServiceNow Technical Architect

• Job Title: ServiceNow — Technical Architect
• End Client: Confidential end client (Fort Bragg-Fayetteville program)
• Duration: 13+ months
• Rate-$57/hr. W2
• Location: Fort Bragg-Fayetteville, NC — Onsite
• Contract
• No C2C

ROLE OVERVIEW
The client is seeking a dynamic ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and Statements of Work (SOWs). The ideal candidate is a trusted advisor helping clients maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
KEY RESPONSIBILITIES

• Lead client engagements to assess current ServiceNow capabilities and define future-state process/platform strategies
• Develop platform roadmaps aligned with business goals and technical priorities
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
• Design and implement governance models, KPIs, and process improvement frameworks
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
• Perform health scans, technical debt analysis, and platform scalability assessments
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
• Collaborate with sales and delivery teams to draft proposals and SOWs; estimate effort, define scope, and align deliverables

REQUIREMENTS / MUST-HAVES

• 7+ years of hands-on ServiceNow experience across multiple modules
• Proven track record in advisory consulting and technical delivery (3+ years)
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations (3+ years)
• Experience in proposal writing, SOW creation, and client presentations (2+ years)
• Demonstrated ability to lead client workshops and translate business processes into technical solutions (2+ years)
• Excellent communication and stakeholder engagement skills

REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)

• Senior — CSA, CIS (2 or more of: ITSM, ITOM, ITAM, HAM/SAM, HRSD, Discovery), PMP or equivalent, and ITIL Foundation