ServiceNow – Business Process Consultant

Fort Bragg-Fayetteville, NC, NC
Contracted
Mid Level
Hello,
  • Job Title: ServiceNow – Business Process Consultant
  • End Client: Confidential end client (Fort Bragg-Fayetteville program)
  • Duration: 13+ months
  • Rate-$55/hr.  W-2
  • Location: Fort Bragg-Fayetteville, NC — Onsite
  • Contract
  • C2C
ROLE OVERVIEW
The client is seeking a highly motivated Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position suits someone who excels in both strategic process consulting and detailed business analysis, leading client engagements from discovery through delivery, and serving as a trusted advisor helping clients optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
KEY RESPONSIBILITIES
  • Lead functional discovery sessions and process workshops to define client-specific business process solutions
  • Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
  • Create dynamic collateral including process workflows, workshop presentations, and training materials
  • Partner with IT leaders and process owners to drive organizational readiness and solution adoption
  • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
  • Develop and maintain end-to-end process flows and gap analyses to support solution design
  • Prepare and execute test plans, facilitate UAT, and support go-live activities
  • Lead client training sessions and create user-friendly job aids to support platform adoption
  • Serve as the "eyes and ears" of the delivery team throughout the project lifecycle
  • Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
REQUIREMENTS / MUST-HAVES
  • 5+ years of experience in ServiceNow consulting, with hands-on expertise across multiple modules
  • 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
  • 1–2 years leading client workshops and translating business needs into actionable solutions
  • 1–2 years supporting Scrum teams; strong understanding of Agile methodologies
  • Excellent communication, facilitation, and documentation skills
REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)
  • Junior — CSA and at least 1 CIS (any)
  • Intermediate — CSA and at least 1 CIS (any)
  • Senior — CSA, at least 1 CIS (any), and CTA
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