Remedy Specialist Developer

greenwood, CO
Contracted
Mid Level

Job Description: Remedy Specialist Developer

Location: Greenwood Village, CO / St. Louis, MO (Hybrid – 3 days onsite)
 

Role Overview

Join the APO team, supporting 50+ network applications (provisioning, DNS/DHCP, email servers, device activation) with BMC Remedy as the core ticketing system. This NOC-focused role involves alarm monitoring, troubleshooting, and executing predefined scripts to resolve issues (e.g., disk failures, WebLogic performance).

Key Responsibilities

  • Remedy Ticketing: Manage and resolve alarms in BMC Remedy, following engineering playbooks.

  • Script Execution: Run provided Linux scripts (no development required). Bonus: Ability to spot/troubleshoot script errors (e.g., syntax issues).

  • Incident Coordination: Escalate complex issues to engineering teams/vendors; drive resolution assertively.

  • Performance Monitoring: Track system metrics (e.g., CPU, disk usage) and report anomalies.

  • Process Adherence: Follow step-by-step response protocols (e.g., 1st step resolves 60% of issues).

Must-Have Skills

✅ BMC Remedy ITSM (Admin/User expertise)
✅ Linux CLI (Basic commands + script execution)
✅ NOC/Operations Support (Alarm monitoring, ticketing workflows)
✅ Communication (Clear English; assertive personality)

Nice-to-Have

🔹 Script Troubleshooting (Identify errors like extra spaces/wrong syntax)
🔹 WebLogic/Java App Monitoring
🔹 ITIL Foundations

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