ServiceNow Business Process Consultant
Fort Bragg-Fayetteville, NC, NC
Contracted
Mid Level
- Job Title: ServiceNow – Business Process Consultant
- End Client: Confidential end client (Fort Bragg-Fayetteville program)
- Duration: 13+ months
- Rate-$55/hr. W-2
- Location: Fort Bragg-Fayetteville, NC — Onsite
- Contract
- Travel: Non-local (traveler) candidates are responsible for their own travel costs
- C2C
The client is seeking a highly motivated Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position suits someone who excels in both strategic process consulting and detailed business analysis, leading client engagements from discovery through delivery, and serving as a trusted advisor helping clients optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
KEY RESPONSIBILITIES
- Lead functional discovery sessions and process workshops to define client-specific business process solutions
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
- Create dynamic collateral including process workflows, workshop presentations, and training materials
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
- Develop and maintain end-to-end process flows and gap analyses to support solution design
- Prepare and execute test plans, facilitate UAT, and support go-live activities
- Lead client training sessions and create user-friendly job aids to support platform adoption
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
- 5+ years of experience in ServiceNow consulting, with hands-on expertise across multiple modules
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
- 1–2 years leading client workshops and translating business needs into actionable solutions
- 1–2 years supporting Scrum teams; strong understanding of Agile methodologies
- Excellent communication, facilitation, and documentation skills
- Junior — CSA and at least 1 CIS (any)
- Intermediate — CSA and at least 1 CIS (any)
- Senior — CSA, at least 1 CIS (any), and CTA
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