Lead solution architecture discussions and design scalable ServiceNow implementations.
Develop, configure, and support solutions on the ServiceNow platform.
Customize ServiceNow applications, modules, forms, workflows, and service catalogs.
Analyze business requirements and translate them into scalable technical solutions.
Support platform upgrades, deployments, troubleshooting, and environment maintenance.
Follow ServiceNow best practices for performance, security, governance, and maintainability.
Collaborate effectively with technical teams, stakeholders, and business users.
Contribute to continuous platform improvement and process optimization initiatives.
Provide technical documentation, knowledge transfer, and production support.
Demonstrate strong problem-solving skills and ability to work independently.