Remedy Specialized Developer

Greenwood village, CO

Contracted

Dexian

Mid Level

Qualifications

Experience in a Network Operations Center (NOC) or similar support environment, with a strong focus on real-time monitoring, alarm response, and incident resolution.
Familiarity with Linux/Unix operating systems, including the ability to navigate the system, run predefined scripts, and perform basic troubleshooting (no scripting or coding required, but ability to identify and resolve script-related issues is a plus).
Strong technical aptitude with the ability to follow detailed runbooks and resolution steps to address system alerts and incidents—attention to detail is critical.
Hands-on experience with ticketing systems such as Remedy or similar platforms to track and manage incidents and service requests.
Analytical mindset to monitor system performance (e.g., WebLogic servers), track CPU/disk usage, identify performance thresholds, and escalate when necessary.
Prior experience in supporting infrastructure systems such as provisioning, DNS/DHCP, email servers, device activations, or data center remote support is a plus.

Job Summary
Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases.
Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in the full life cycle of systems engineering activities of high-quality, scalable solutions.

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