DHS – Business Analyst

Harrisburg, PA, PA
Full Time
Mid Level

Job Overview:

The selected candidate will support the Office of Children, Youth and Families (OCYF) in maintaining existing IT systems while assisting with the transition to a new statewide Child Welfare Case Management (CW CM) system.

The candidate will work closely with business stakeholders, subject matter experts, and technical teams to gather and document business requirements, review functional specifications, manage system enhancements, support UAT, and ensure compliance with state and federal requirements.

Key Responsibilities

Gather, analyze, and document business, functional, and user requirements.

Support IT system development, maintenance, enhancements, and implementation initiatives.

Review user stories, functional specifications, and project deliverables.

Coordinate and execute User Acceptance Testing (UAT).

Manage system defects, change requests, and issue tracking.

Monitor project schedules, deliverables, timelines, and compliance requirements.

Support data quality initiatives and federal reporting requirements.

Work with business stakeholders and technical teams to resolve application and operational issues.

Conduct stakeholder meetings, facilitate discussions, and prepare project status reports.

Provide end-user support and assist with system deployment and problem resolution.

Required Skills & Experience:

Minimum 7 years of experience in Business Analysis, including business, functional, and user requirements development.

Minimum 7 years of knowledge and experience with business analysis processes, principles, practices, and techniques.

Strong understanding of the Software Development Life Cycle (SDLC).

Hands-on experience with requirements gathering, functional documentation, and UAT.

Excellent written and verbal communication skills.

Strong stakeholder management and interpersonal skills.

Highly Desired Skills:

2+ years of experience working in Child Welfare, Human Services, or a related government domain.

IIBA certification (CBAP, CCBA, or equivalent).

Experience with Microsoft Azure DevOps, Team Foundation Server (TFS), and Microsoft Test Manager (MTM).

Experience with ServiceNow for incident and request management.

Strong Microsoft Office skills, particularly Excel, Word, PowerPoint, and Access.

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