Hands-on experience implementing and enhancing ITSM processes and service delivery workflows.
Gather requirements, provide recommendations, and align solutions with business objectives.
Coordinate delivery activities and collaborate with cross-functional teams to achieve project goals.
Develop, configure, and support solutions on the ServiceNow platform.
Customize ServiceNow applications, modules, forms, workflows, and service catalogs.
Analyze business requirements and translate them into scalable technical solutions.
Support platform upgrades, deployments, troubleshooting, and environment maintenance.
Follow ServiceNow best practices for performance, security, governance, and maintainability.
Collaborate effectively with technical teams, stakeholders, and business users.
Contribute to continuous platform improvement and process optimization initiatives.