ServiceNow Lead (ITSM & HRSD)

Denver, CO

Full Time

Experienced

Job Title: ServiceNow Lead – ITSM & HRSD
Location: Denver, CO (On-site 3-4 days/week)
Employment Type: Contract (6+ months)
Rate: $70.00 - $80.00 per hr.

Overview

Inabia is seeking a ServiceNow Lead to architect, deliver, and support enterprise-grade solutions across ITSM and HRSD. This role focuses on platform architecture, integration design, technical governance, and hands-on configuration of modern ServiceNow capabilities.

As the ServiceNow Lead for ITSM and HRSD, you will oversee the architecture, configuration, and delivery of enterprise solutions supporting IT and HR operations. You will guide teams in translating business requirements into robust technical designs, managing integrations, maintaining data models, and ensuring platform scalability. The role also requires deep hands-on experience with Flow Designer, HR Case Management, Employee Service Center, and related ServiceNow capabilities.

Key Responsibilities

Lead ServiceNow ITSM and HRSD implementations, enhancements, and support.
Translate business needs into scalable technical solutions and platform designs.
Develop integrations (REST, SOAP, OAuth, MID Server) and maintain data models.
Configure Flow Designer, UI Policies, Widgets, Business Rules, Script Includes, and Client Scripts.
Oversee platform governance, architecture standards, and solution integrity.
Support HR Case Management, Employee Service Center, and HR Knowledge workflows.
Guide technical teams and ensure alignment with enterprise architecture.

Required Experience

10+ years of hands-on ServiceNow implementation experience.
5+ years specialized in ITSM and HRSD modules.
Expertise in JavaScript, Glide API, Scoped Apps, Flow Designer, and ATF.

Preferred Certifications

CSA (required)
ITSM Implementation Specialist
HRSD Implementation Specialist
ITIL v3/v4 Foundation

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